Descripción del puesto

Nos encontramos en la búsqueda de un(a) Customer Service Analyst para unirse a nuestro equipo. Buscamos una persona analítica, responsable y orientada al cumplimiento de procesos, con habilidades de comunicación y enfoque en brindar un servicio de calidad.

Esta posición ofrece la oportunidad de desarrollarse en un entorno dinámico, contribuyendo a la gestión eficiente de solicitudes y al cumplimiento de procesos clave dentro del área.

RESPONSABILIDADES:

1. Following Corporate client, acknowledge their requirements and reply their consults; Guide them fill the forms and present necessary documents, check the customer and account statues, including but not limited: signature, dormant account, available balance, ID expiry or not, and so on.

2. Carry on the KYC procedure in the customer on boarding process, including but not limited: search negative information from Dow Jones and Google, identify UBO, collect mandatory information, guide customer fill in the forms, analyze financial statues and transaction profile, and so on.

3.Review mandatory customer (Individual / Corporate) information in core banking system, link correspondent parties, set up transaction profile, input supplementary information and carry on CDD/EDD/SDD process in AML (Anti Money Laundering) system.

4. Prepare customer files as well as database for supervisor verify, once related high risk customer need approved by the compliance officer (Peps need approved by General management).

5. Contact customer update information required by the Quality Assurance Team in order to update both in physical files and in the banking system.

6. Evaluate the customer risk and statues, analyze the account movements and give initial comments whether maintain or terminate the relationship with customer.

7. Answer and following up AML and properly response wit supporting documents.

8. Other works which supervisor assigned.

9. Other functions that could be assigned by the Head of Department.

Requisitos

EDUCATION

• High School Diploma.

• Bachelor degree Finance, Banking or Economics is preferred

EXPERIENCE

• At least two year working experience of onboarding clients and update.

• Full command of AML and Sanction

SPECIAL SKILLS OR KNOWLEDGES

• Customer Service Oriented
• Detail Oriented
• Organization and planning
• Teamwork and Leadership

SOFTWARES

• MS Office User (intermediate)

LANGUAGUES

• Full command of English & Spanish
• Basic command of Chinese is preferred